30-Day Engagement
The Fortress Pilot Program
In just 30 days, we identify where revenue is leaking, implement proven retention systems, and deploy expert retention specialists to strengthen your customer base.
Week 1
Audit
- Audit your cancellation process — how many customers cancel, why, and what systems exist to retain them
- Gather current and past client lists
- Create a system for tracking why customers cancel
- Build a personalized gameplan to maximize revenue and grow your company
Weeks 2–3
Fortress Framework
- Proven customer service scripts. We provide your team with proven customer service and retention scripts designed to improve customer conversations and retention outcomes.
- Full access to live retention specialists. A trained team of live retention specialists personally handles customer calls and conversations to save at-risk customers and protect revenue.
- Start win-back campaigns. Launch targeted win-back campaigns to reconnect with previously canceled customers and convert them back onto new plans.
- Save and protect your revenue
Week 4
Retooling
- Cancellation reports: who's been saved, how, and why customers cancel
- Action-item reporting on where service, selling, and onboarding can improve
- Retool the system to retain more revenue and improve the customer experience
- Establish long-term partnership
Ready to stop the leaks?
Let's run the numbers on your business and see what a 30-day pilot could save.
Get in touch